Privacy Policy - BalanceVita

Introduction

BalanceVita respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide to us, including:

Name and contact details (email address, phone number, postal address)
Information submitted through contact forms or enquiry forms
Communication preferences
Information about your lifestyle and nutrition interests when requesting consultations

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Pages visited and time spent on pages
Referring website addresses
Device information

How We Use Your Information

We use the collected information for the following purposes:

To respond to your enquiries and provide customer support
To schedule and conduct nutrition consultations
To send you information about products and services you've expressed interest in
To improve our website and services
To comply with legal obligations
To analyse website usage and improve user experience

Legal Basis for Processing

We process your personal data based on:

Consent: When you provide explicit consent for specific purposes
Legitimate Interests: To operate and improve our business
Contractual Necessity: To fulfil services you've requested
Legal Obligations: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist in operating our website and business
Professional advisers including solicitors and accountants
Regulatory authorities when required by law

All third parties are required to respect the security of your personal data and process it in accordance with applicable laws.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another organisation
Right to Object: Object to processing of your personal data
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting their websites.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:

BalanceVita
19 Park Road
Liverpool L1 8JQ
United Kingdom
Email: [email protected]
Phone: +44 151 733 02 96

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.